All shipments have a processing time of 24 hours for express orders and 48 hours for regular orders. This excludes weekends and U.S. holidays. However, we will try our best to ship orders out as quickly as we can.
Our daily shipping cutoff time for express orders is at 3PM Pacific Standard Time (PST) and 4PM PST for regular orders. We process orders from 8:30AM PST - 4PM PST from Monday to Friday. No orders are processed on weekends and U.S holidays.
Due to PACT Act regulations, all packages will require Adult Signature (21+) upon delivery with I.D. check and shipping carrier has 3 attempts for delivery, please make sure someone is avaialble to sign the package.
If we are unable to ship to your destination, a notification will be indicated at checkout. If it is a temporary pause, we are working closely with the State to resume sales as soon as possible. Please check in with us in a few weeks as our shipping options will be made more available weekly.
Due to State rules and regulations in the ongoing Youth Prevention efforts, we are unable to process or ship any orders to the states of Arkansas, Maine, Utah, and Vermont at this time.
For the State of New York, New Jersey, Massachusetts and Rhode Island, we are unable to ship any flavored E-Liquids to customers located within these jurisdictions at this time, regardless of the nicotine strength. The same rule will apply to the City of Chicago. We are only able to ship out Tobacco E-Liquid to these states so be sure to remove any flavored E-Liquid in order to check out. Orders with flavored E-Liquids will be removed and cancelled from the order, subject to entire order being cancelled and refunded while the rest of the package will be processed normally.
For the State of Maryland, we are unable to ship any Disposable Vape to customers located within the state due to local regulation that was put in place.
For the City of San Francisco and Anchorage, we are unable to ship any vaping products to customers located within the city due to local regulation regarding the sale of vaping products.
Adult Signature: In accordance with local jurisdiction and laws, all orders requires the use of Adult Signature Confirmation (21+) upon delivery for packages containing e-cigarette related products. To receive this package, the recipient is required to show a proper form of government photo identification to the delivery employee for age confirmation.
If it's more convenient for you, we're able to ship your vape gears to a business address. During COVID-19, customers are still subject to Adult Signature Fees as USPS have a new procedure in place to validate the order while adhering to new safety standards during the deliver process.
Shipping Delays:The USPS do their best to insure you receive your package on time, however occasional delays do occur due to weather conditions, mechanical problems and driver error. We are NOT responsible for delayed delivery and we do not issue refunds for delayed delivery. We do our best to insure you have what you want, when you want it, as does the USPS , however there are unforeseen circumstances that may delay delivery. To avoid late arrival of your package, please order early enough to allow for the making, shipping and travel time of your purchase. It is the responsibility of the customer to place an order at a time that will allow it to be made and received by the date needed.
Delivery time of day: We cannot predict or guarantee the time of day the USPS will deliver your package. That is completely out of our hands, and is determined exclusively by the work load and delivery schedule of the individual USPS worker. We cannot schedule a particular time to deliver your package, and we do not issue refunds if your package is not delivered at the time you want it. Please order early to avoid disappointment.
USPS Delivery confirmation: We use USPS to ship our products. All shipments have delivery confirmation which serves as proof of delivery. When the USPS informs us that they have successfully delivered our customer’s package, that is the end of our responsibility as it relates to shipping. We are not responsible for lost, misplaced, damaged or missing packages, or errors made by Postal service employees.
Tracking your package: General tracking is available for USPS priority mail packages as well as Express mail packages. However, it is not unusual for a USPS Express mail package to arrive before the package shows in the USPS online system. We have no influence on USPS and we cannot make a package within their system move any quicker.
Incomplete or Incorrect Address Submissions
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.